Covid Arrearage Grant Credit Overpayment - Possible Customer Relief 

In January 2025 an audit revealed that customer credits issued under two state Covid arrearage relief grants were miscalculated, resulting in the District receiving approximately $155,000 more than it was eligible for. The miscalculation was initially missed by both IVCSD and the State of California. Consequently, the customer accounts that grant credits had been applied to had to be corrected. Account adjustments have since been made, leading to reduced credit amounts for many customers and causing some confusion and dissatisfaction. The District was required to move forward quickly with the credit corrections because it was the last major item keeping the 2023-24 audit from being completed. Having the audit completed as soon as possible is necessary for keeping the Public Safety Center project on track without delay. It is recommended that the Board provide direction on options for relief for some or all customer accounts, depending on a number of factors. 

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